“Us” or “we” refers to Sky Chauffeurs.
“You” or “your” refers to any individual, company, or organisation placing a booking with us.
Completion of a booking or use of our services indicates your acceptance of these terms.
Sky Chauffeurs allows sufficient time for the chauffeur to reach the destination and collect passengers at the booked time.
15 minutes free waiting time is included for all bookings except airport pickups.
Airport bookings include 60 minutes free waiting time plus one hour of parking, starting from the moment the plane lands.
You are responsible for booking your vehicle with enough time to meet airline check-in requirements and to account for potential traffic delays.
Any special requests must be stated at the time of booking.
You must book an appropriately sized vehicle for the number of passengers and luggage.
A child of any age counts as one passenger.
We will not transport more passengers than legally allowed, and we cannot guarantee carriage of excessive luggage.
Drinking and smoking in the vehicles is strictly prohibited.
Sky Chauffeurs will email a quotation based on the information provided.
Quotes may change if the itinerary, number of passengers, or vehicle requirements change.
Additional charges such as waiting time, extra parking, or extra destinations may apply.
All bookings must be fully prepaid at least 2 days before travel, unless Sky Chauffeurs specifies otherwise.
Accepted payments: debit/credit card, bank transfer.
Cheques are not accepted.
Sky Chauffeurs reserves the right to pursue statutory debt recovery costs if payment terms are not met.
Cancellations must be communicated to Sky Chauffeurs as soon as possible.
Cancellations more than 24 hours before the travel date will be fully refunded.
Cancellations made within 12 hours of the booking incur a 50% fee.
Cancellations within 4 hours of the booking incur a 100% fee.
Sky Chauffeurs may cancel services and refund bookings in circumstances beyond its control, including national emergency, riot, war, fuel shortage, or extreme weather.
Sky Chauffeurs aims to deliver timely service but is not liable for delays caused by breakdowns, traffic, or other conditions outside our control.
We are not liable for indirect or consequential losses such as lost profits or missed business opportunities.
If a vehicle encounter issues, Sky Chauffeurs will attempt to arrange alternative transport as soon as possible.
Passengers are responsible for reimbursing Sky Chauffeurs for any loss, damage, expense, or cost resulting from their actions.
Sky Chauffeurs may refuse or terminate a booking immediately if driver safety or vehicle safety is at risk due to violence, abuse, or damage.
Passengers may be asked to leave the vehicle when safe.
No refund will be issued if a journey is terminated for these reasons.
Sky Chauffeurs reserves the right to amend these terms and conditions at any time.
UK law exempts taxis from child-seat regulations, but child safety is the responsibility of the parent/carer.
If you require a child seat, you must provide it, fit it, and secure the child yourself.
If you need us to accommodate a child seat, this must be stated under special requirements.
All complaints must be submitted in writing via email to office@skychauffeurs.co.uk.
We aim to respond within 48 hours, but during busy periods a response may take up to 14 days.